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Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

FedRAMP Authorized Offering

Impact Level


Dynamics 365 for Government


11 Authorizations

Salesforce Government Cloud


35 Authorizations