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Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

FedRAMP Authorized Offering

Impact Level

Authorizations

Dynamics 365 for Government

High

11 Authorizations

Salesforce Government Cloud

Moderate

35 Authorizations